Ownership of the Site and premises

These General Terms and Conditions of Contract and Supply, drawn up in accordance with Legislative Decree no. 70/2003 and Legislative Decree no. 206/2005, regulate the sales services present on the website www.wolbrookjamesltd.com and are stipulated between the Company Forever di Enrico Giomi (hereinafter also referred to as the “Company”), P.iva: 02018740494 , with registered office Via Giordano Bruno 15/A, Cecina (LI), 57023, Italia​​. e-mail: info@wolbrookjamesltd.com, and he/she (hereinafter also referred to as the “User”) who consults the pages of the Internet site www.wolbrookjamesltd.com (hereinafter also referred to as the “Site”) and who uses the services for purchasing products electronically made available on the Site.

The Company and the User jointly understood are also called the “Parties”.

The Site is managed by the Company and allows the purchase of products marketed by the Company.

These Terms and Conditions are binding between the above parties and apply to all Users purchasing one or more products offered on this Site.

Users who use the Services offered on this Site affirm that they know and accept these Terms and Conditions.

With the exception of mandatory legislation, for the purposes of these Terms and Conditions, the User agrees that all contracts, notices, disclosures and other communications provided in electronic form satisfy the written form requirement when required by law.

Article 2
Subject matter of the contract

These Terms and Conditions bind the Parties and have as their object the purchase of products offered for sale on the Site.

The Company offers ESD licences for sale through the Site.

Article 3
Prices

The prices on the Site are clearly indicated in euros and include VAT.

Prices may change over time, but will not affect the price charged to the User at the time of purchase, nor will they give rise to any new price rights for the User.

Exceptions to the above are cases where the prices entered are disproportionate to the normal market value as a result of material errors.

Article 4
Terms of purchase

In order to purchase the products referred to in Article 2, the User must add the chosen products to the shopping cart, then enter his or her data for the shipment of the ordered products, accept these Terms and Conditions and the Privacy Policy of the Site, and make the payment within the terms provided therein.

Payment must be made in one lump sum using the methods available on the Site, including payment via PayPal, Amazon Pay, Google Pay or payment by credit or debit card.

If the User chooses payment via PayPal, Amazon or Google platform at the time of payment his browser will be directed to a page on the server.

If the User chooses payment by credit card, this is subject to verification that the issuing bank is authorised for web purchases.

The payment procedure is to be considered as a purchase proposal.

The purchase shall be deemed completed upon receipt of an e-mail to the address provided by the User during the purchase process, containing the software activation key and installation instructions.

In the event of problems with the purchase procedure and/or errors in the compilation of data, the User may write to the e-mail address: info@wolbrookjamesltd.com. The Company shall check compliance with the procedure set out in the preceding points and, in the absence of justified reasons, shall complete the purchase.

In the event of errors in the compilation, the Company is not responsible for any delay in the shipment of the products.

Purchase contracts concluded and finalised shall be stored telematically on special devices owned by the Company.

Article 5
Promotion codes

A User who has received a promotional code for use on the Site via newsletters, through social networks or on approved promotional websites may enter this code during checkout. Each code has a start and end validity date and this time limit cannot be extended in any way.

Article 6
Customer Service

Customer Service is available

by Operator – Monday to Saturday from 8 a.m. to 8 p.m;
via Digital Assistant on WhatsApp channel or by filling in the form available on the Site – active 24 hours a day, 7 days a week, including holidays.
Article 7
Conditions of sale and use of the Site

Purchase by the User implies full knowledge and acceptance by the latter of these Terms and Conditions.

No commitment shall exist between the User and the Company and, therefore, no purchase contract shall be considered concluded in the event that evident and recognisable errors or inaccuracies are made in the order compilation procedure, for reasons attributable to both the User and the Company, such as – merely by way of example and not limited to – errors or inaccuracies relating to the User’s data (including the e-mail address indicated for delivery) or relating to the identification and/or selection of the products and/or relative quantities and/or relative prices.

The Company, before sending the software activation key and the instructions for installation, reserves the right to verify the correctness of the prices of the products added to the cart and ordered by the User and, in the event of a price error, reserves the right to cancel the order.

Furthermore, in the event of delivery difficulties at the e-mail address indicated for delivery, the User will be notified in order to make direct contact and find an alternative method of delivery of the Product or to obtain a full refund of the amounts paid.

The User agrees to indemnify the Company and its suppliers against any loss, damage, liability, adverse consequence or expense in any way related to claims against the User due to the fact that the User has in any way used materials from the Site, in violation of any applicable legislation, the rights of third parties or the terms of these Terms and Conditions.

The User shall be solely and exclusively responsible for any consequences (legal or non-legal) arising out of the User’s use of the products sold by the Company. No complaint, liability or claim for compensation may be made by the User to the Company and its suppliers as a result of the service offered.

The Company guarantees that the products delivered meet the legal requirements of use, reliability and durability.

The User undertakes to check the product(s) once received and, in the event of one or more products not conforming to the order placed, the User must inform the Company by e-mail: info@wolbrookjamesltd.com within 14 days of receipt of the order.

Article 8
Shipping of orders

Products shall be shipped within a maximum of _ working days from the date of purchase.

Article 9
Right of Withdrawal

The Parties jointly agree that there is no right of withdrawal if the User is not a consumer.

The User-consumer may exercise the right of withdrawal within 14 days from the date of purchase by writing to the following e-mail: info@wolbrookjamesltd.com

The User declares that he/she waives the right of withdrawal with regard to the purchase of digital products not supplied on a tangible medium once the execution and use thereof has begun, as governed by Art. 59 lett. o of Legislative Decree no. 206 of 2005.

In all other cases, in order to be able to exercise the right of withdrawal, the relevant notice must be sent before the expiry of the 14-day period.

In the event that the User has chosen to have the Products requested in a single Order delivered by several shipments, the term for exercising the right of withdrawal shall commence with the delivery of the last Product.

Once the Product has been received by the Company, the same shall be refunded using the payment method chosen by the User at the time of the Order.

Finally, it is specified that the User is not entitled to withdraw in the following cases

the occurrence of circumstances beyond the Company’s control, such as damage resulting from unforeseeable circumstances or force majeure.
Article 10
Obligations of the Company

The Company is not liable for any damage that is not an immediate and direct consequence of the breach of contract.

The Company is in no way responsible for the fulfilment of obligations by third parties that may offer commercial guarantees in relation to the products on sale on the Site.

The Company reserves the right to prevent access to the Site in the event of violation of applicable legal provisions and/or violation of these Terms and Conditions.

In addition, the Company shall not be liable in the event of delays or non-fulfilment of contractual obligations, nor in the event of delays, inefficiency or suspension of the Site if one or more of these problems arise from unforeseeable circumstances or force majeure.

 

(Among the causes that could lead to the suspension, delay or in any case non-fulfilment of contractual obligations, for which the Company is not responsible, are listed by way of example and NOT exhaustively the following causes malfunctioning of telephone and/or electricity lines and/or the Internet network; malfunctioning of software, hardware and/or hosting services; interruptions and/or suspensions due to legal provisions, even of an exceptional nature or acts of Italian or foreign Authorities; tampering or interventions by third parties on services or equipment used by the Company during the production of the products; incorrect use of the platform by Users malfunctioning of the connection equipment used by the Users; non-conformity and/or obsolescence of equipment or programs used by the Users; malfunctioning of the services, loss of data, accidental dissemination of personal or sensitive data not attributable to the conduct of the Company, and any other type of damage occurring as a result of attacks by hackers, thieves, hackers and/or viruses).

Article 11
Privacy policy

Please refer to the privacy policy page at the bottom of the Site’s home page for the Company’s information and rules on the processing of personal data.

Article 12
Language, applicable law, dispute resolution and jurisdiction

These Terms and Conditions are drafted in the Italian language.

Without prejudice to the rights of Consumers, the Italian Court shall have exclusive jurisdiction for any dispute.

The User/Consumer normally residing in the European Union may benefit from the additional protections provided for by the mandatory rules of the country of residence.

The User/Consumer has at his disposal a platform, set up by the European Commission, for online dispute resolution, which can be accessed through the following link: https://ec.europa.eu/consumers/odr/ .

Article 13
Links to external websites

Links to external websites made available by the Company are provided for information purposes only.

No responsibility can be attributed to the Company for the use of external websites.

The inclusion of external links does not imply any connection with the same, nor any responsibility for the correct treatment of data in accordance with privacy regulations or any other information provided by the User/Customer to external websites.

Article 14
Duration and amendments

These Terms and Conditions shall remain valid and effective until they are amended and/or supplemented by the Company.

Any amendments to these Terms and Conditions shall take effect and become binding on the User from the time they are published on the Site and shall apply to sales made from that date.

Amendments to these Terms and Conditions resulting from necessity and/or regulatory updates shall be published on the Site in order to make the User aware of them.

Article 15
Final Provisions

The clauses that for any reason are to be considered wholly or partially null and/or ineffective shall not affect the remaining provisions of this contract, which shall remain valid and effective between the parties.

The Company may, at any time and without notice, deactivate the User’s access to the Site or suspend the sale of products if the User does not comply with one or more of these contractual clauses or voluntarily violates this agreement through misconduct, without the User being able to claim damages and/or compensation of any kind and/or restitution of sums.

In the event of the User’s breach of this agreement, the Company’s failure to take action shall in no event constitute a waiver of action.

Article 16
Communications and Complaints

All communications and/or complaints by the User against the Company shall be sent to the e-mail address: info@wolbrookjamesltd.com